Privacy Policy —
How pk365 app Protects Your Data

1. Introduction

This Privacy Policy applies to all users of pk365 app, accessible at pk365app.pro and through the pk365 app Android and iOS applications. It describes how we handle the personal information of Pakistani players who register, deposit, play and interact with our platform.

We understand that for many players in Pakistan, sharing personal and financial information online is something to think carefully about. We have written this policy in plain, clear language so you can understand exactly what happens with your data — no legal jargon that leaves you guessing.

If you have any questions about this policy at any time, you can contact our support team via live chat on the website or app. We are available around the clock and happy to help.

2. Data We Collect

We only collect the personal data that is genuinely necessary to provide our services to you and to operate a safe, responsible gaming platform. The table below gives a clear breakdown of the categories of information we collect and why.

We do not collect sensitive personal data such as biometric data, religious beliefs, political opinions or health information. We will never ask you to share your pk365 app password through email, chat or any other channel.

3. How We Use Your Data

Every piece of data we collect has a specific purpose. We do not collect information just to have it sitting in a database somewhere. Below are the main ways in which we use the personal data you provide:

• Account Management: To create, maintain and secure your pk365 app player account, including verifying your identity and age before you can deposit or withdraw.
• Transaction Processing: To process deposits and withdrawals in PKR via JazzCash, Easypaisa, Raast, bank transfers and other supported payment methods without errors or delays.
• Customer Support: To respond to your queries, complaints or account issues quickly and accurately through live chat or email.
• Fraud and Security: To detect unusual account activity, prevent unauthorised access, identify multi-accounting and protect the platform from abuse.
• Responsible Gaming: To monitor gameplay patterns that may indicate problem gambling and to offer deposit limit and self-exclusion tools where appropriate.
• Platform Improvement: To understand how Pakistani players use the app, which games are popular, and where technical issues arise so we can improve the experience.
• Promotional Communications: To send you relevant bonus offers, PSL season promotions and other updates — only if you have opted in to receive them.
• Legal Compliance: To maintain records as required under applicable financial and anti-money-laundering guidelines.

4. Payment Data & Financial Information

All financial transactions on pk365 app are processed in Pakistani Rupees (PKR). When you make a deposit or request a withdrawal using JazzCash, Easypaisa, Raast, a bank account or any other supported payment method, we collect the minimum financial details needed to complete that transaction.

We do not store full payment card numbers on our own servers. Card transactions are handled through a secure, PCI-compliant payment gateway, and only tokenised references are retained on our systems. For mobile wallet transactions via JazzCash or Easypaisa, only your registered mobile number and transaction reference are stored.

• Bank account details used for withdrawals are stored in encrypted form and linked only to your verified account.
• Transaction history — deposits, withdrawals, bonus credits — is retained for account management and anti-fraud purposes.
• Financial data is never shared with third parties for marketing or commercial purposes.
• In cases where a chargeback or disputed transaction is raised, we may share relevant transaction records with the payment provider involved in order to resolve the dispute.

If you ever notice a transaction on your pk365 app account that you do not recognise, contact our support team immediately. We take unauthorised transaction reports very seriously and will investigate promptly.

5. Sharing & Third Parties

pk365 app does not sell, rent or trade your personal data to any third party for their own marketing or commercial use. We are very clear about this. Your information exists to provide you with our services — nothing else.

There are, however, limited circumstances in which we may share certain data with trusted third parties in order to operate the platform effectively:

• Payment Processors: JazzCash, Easypaisa, Raast and banking partners receive only the transaction data required to process your deposit or withdrawal.
• Identity Verification Providers: If additional verification is required, we may use a third-party KYC service. These providers operate under strict confidentiality agreements.
• Technology and Hosting: Our platform infrastructure and app hosting services are provided by secure cloud providers. They process data on our behalf and are bound by data processing agreements.
• Game Software Providers: Casino and live casino game providers receive anonymised session data to support game functionality. They do not receive your full identity or financial details.
• Legal and Regulatory Requirements: We may disclose data if required to do so by applicable law, court order or legitimate authority request.

6. Cookies & Tracking Technologies

pk365 app uses cookies and similar tracking technologies on the website and within the app to make the platform work properly and to understand how players use it. A cookie is a small file stored on your device that helps the platform remember your preferences and session information.

The types of cookies we use are:

• Essential Cookies: Required for the platform to function — keeping you logged in, remembering your session, processing transactions. These cannot be disabled without breaking the site.
• Analytics Cookies: Help us understand which pages and games are most used, how long sessions last and where players encounter problems. All analytics data is aggregated and anonymised.
• Preference Cookies: Remember your settings such as language preference and notification choices so you do not have to reset them every visit.
• Security Cookies: Used to detect and prevent fraudulent login attempts and suspicious activity on your account.

We do not use advertising tracking cookies or share browsing data with ad networks. You can manage cookie settings through your browser preferences. Note that disabling essential cookies may affect your ability to log in and use certain features of the platform.

7. Data Retention

We retain your personal data only for as long as it is needed to fulfil the purposes described in this policy. Different categories of data are held for different periods depending on their purpose and the requirements that apply to them.

• Account Data: Retained for the duration of your active account relationship with pk365 app, plus a reasonable period after account closure for fraud and dispute purposes.
• Transaction Records: Financial transaction data is typically retained for a minimum of five years to satisfy applicable record-keeping requirements.
• Support Communications: Chat logs and email correspondence with our support team are kept for up to two years to assist with follow-up queries and quality reviews.
• Usage and Analytics Data: Aggregated and anonymised analytics data may be retained indefinitely as it cannot be linked back to any individual player.
• Marketing Preferences: Records of your consent or opt-out for marketing communications are retained for as long as they are relevant to our communication activities.

When data is no longer required, it is deleted or anonymised securely. You can request early deletion of certain categories of your data by contacting our support team — see the Your Rights section below for more detail.

8. Security Measures

Protecting your data is a core responsibility we take seriously. pk365 app implements a range of technical and operational security measures to keep your personal and financial information safe from unauthorised access, loss or misuse.

• SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted using industry-standard SSL/TLS protocols. You will see the padlock icon in your browser at all times on pk365app.pro.
• Password Hashing: Your account password is stored as a cryptographic hash — we never store or transmit your password in plain text, and our staff cannot view it.
• Access Controls: Only specific authorised personnel can access personal data, and only to the extent required for their role. All access is logged and monitored.
• Fraud Monitoring: Automated systems monitor account activity for suspicious patterns including unusual login locations, irregular transaction behaviour and signs of account sharing.
• Secure Infrastructure: Our platform is hosted on secure cloud infrastructure with regular vulnerability assessments and security updates applied.

9. Your Rights Over Your Data

You have meaningful rights over the personal data that pk365 app holds about you. We respect these rights and have made it straightforward to exercise them. Below is a summary of what you can request:

To exercise any of these rights, contact our support team via live chat on the app or website. We will respond within a reasonable timeframe and will not charge a fee for standard requests. We may need to verify your identity before processing certain requests.

10. Children's Privacy

pk365 app is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. Our registration process includes an age confirmation step and we reserve the right to request identity verification from any user at any time.

If we discover that an account has been created by someone under 18, that account will be closed immediately and any funds in the account will be handled in accordance with our underage player policy. Personal data collected from an underage user will be deleted promptly upon discovery.

11. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in how we operate, improvements to our security practices, or to clarify existing policies. When we make material changes, we will post the updated policy on this page and update the "Last Updated" date at the top.

For significant changes that meaningfully affect how we use your data, we will notify registered players by email or through an in-app notification. We encourage you to review this page periodically to stay informed about how pk365 app is handling your personal information.

Your continued use of the platform after an updated policy has been published constitutes your acceptance of the changes. If you do not agree with an updated policy, you should stop using the platform and contact support to close your account.

12. Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or how pk365 app handles your personal data, our support team is available around the clock to assist. We are committed to resolving privacy concerns promptly and transparently.

• Live Chat: Available 24/7 directly within the pk365 app website and mobile app — the quickest way to get a response.
• Email: Send your privacy query to [email protected] and we will respond within one business day.

When contacting us about a privacy request, please include your registered email address or mobile number so we can locate your account quickly. Do not include your password in any correspondence.